To get in touch with the OS&D department, contact your local OS&D clerk.
General Questions
Contact us by phone at 1-800-235-5569, or via email at customer.service@odfl.com.
If you have a question that is not answered below or in our Website FAQs, please email our Website team for assistance between 8:00 AM - 5:00 PM EST Monday through Friday. If you need immediate assistance, call 1-800-235-5569.
Contact your local OS&D clerk for the appropriate form.
While OD accepts most commodities, some items cannot be shipped on OD equipment. Please note that this list is not comprehensive. For a complete list of prohibited commodities, please consult Item 780 in the OD-100 Tariff.
Example items that cannot be shipped with OD:
- Biological products
- Cannabis
- Currency
- Carbon black, lamp, graphite, activated
- Explosives
- Firearms & Firearm component parts
- Perishables (including Fresh fruits & fresh vegetables)
- Furniture - picked up from or delivered to private residences
- Hazardous waste
- Live animals/Live plants
- Medical waste/Used PPE waste
- Museum exhibits or articles of antiquity
- Original works of art
- Poisonous/infectious substances
- Radioactive materials
- Solar panels
- Used batteries
- Used tires
ODFL.com Account Questions
If you know your username, and your email address has not changed, visit our Forgot Password page to have your password emailed to your registered email address.
Contact Customer Service by calling 1-800-235-5569 or email customer.service@odfl.com. For security reasons, we are unable to send login information to a non-registered email address.
Contact Customer Service by calling 1-800-235-5569 or email customer.service@odfl.com. For security reasons, we are unable to send login information to a non-registered email address.
Usernames may be shared, but it is not recommended.
No. Multiple account numbers may be added to your username. Please contact Customer Service at 1-800-235-5569 or email customer.service@odfl.com for assistance in having accounts added.
Rate Estimates
NMFC stands for National Motor Freight Classification. These classes are determined by several factors including value, density, and stowability. If you need assistance with finding the NMFC class for your shipment, please contact Customer Service at 1-800-235-5569.
Your account is not set up to auto-rate. Please contact your local Solutions Specialist.
There is the possibility that your account number has been changed. Please contact Customer Service by calling 1-800-235-5569 or email customer.service@odfl.com.
Electronic Bills of Lading
If the Bill of Lading was created within the last 14 days with our online Bill of Lading utility, and has not yet been assigned to a driver for pickup, you may log onto our Modify or Cancel Bill of Lading page, select the Bill of Lading you wish to modify, and make the changes needed. If the pickup is scheduled for today and does not appear in your list of modifiable Pros, it has already been assigned to a driver. You will need to contact the origin service center for assistance.
Invoices
You must first select your account number from the drop down box. If you still see no results, either you are not the bill to party or the freight bill has been paid. Also if the freight bill is past due, make sure you selected "past due" as the system defaults to current invoices.
You must have the latest version of Adobe Acrobat installed. To download a free copy of Adobe Acrobat, click here.
Yes. Once signed in, you can pay your invoices under the resources section.
Shipping Documents
We do not have your requested document on file at this time. Proof of delivery (delivery receipt) may not be available for viewing online until the day following delivery.
It is possible that you are not the bill-to party on the shipment. If you are the bill-to party, or handle payment for another company, please contact Customer Service at 1-800-235-5569 for assistance.
This problem occurs when a Tiff viewer program or browser plug in is not capable of printing. Please refer to your Tiff viewer's documentation to determine whether it has print capability.